Integral leadership role with a focus on National WHS solutions and workplace injury managementKonekt is seeking a strategic leader to oversee and develop significant opportunities with both new and existing customers. The role involves identifying ways to outperform competitors and addressing client challenges through cross-selling initiatives. Leading a team of Account Managers, this position will support the team in delivering exceptional outcomes across accounts on a national level.The role:The National Relationship Manager will be responsible for:Establishing and nurturing enduring relationships with key customers to ensure loyalty.Driving growth in referrals and revenue through strong client relationships and high-performance standards.Identifying opportunities for customer growth.Overseeing the formulation and execution of sales strategies to expand the range of products procured by existing clients.Collaborating with the Customer Solutions Manager to understand and address client needs through tailored plans.Managing and resolving client complaints efficiently, ensuring satisfactory outcomes.Providing line management for Account Managers, ensuring delivery of outstanding customer-centric service and customer growth.Working closely with the General Manager Customers to transition existing core products and services, focusing on service delivery, profitability, and customer experience.Driving portfolio growth to achieve referral and revenue targets.Utilizing trend analysis to identify strategic initiatives for portfolio growth.Partnering with Customer Solutions to explore new product development or pilot opportunities.Ensuring the Operations team is informed of current challenges affecting clients.Engaging with Regional Managers as needed to implement a cohesive client management approach.About you:Tertiary qualification in a related field.Established network within the workers compensation sector.Proven leadership skills.Highly developed verbal and written communication skills.Demonstrated experience in customer-focused roles.Excellent problem-solving skills.Ability to foster and maintain positive professional relationships.High level of IT and business analytical skills.Knowledge of changing market conditions and trends.Results-oriented, showing initiative and flexibility in delivering results.Highly motivated.For a confidential discussion on furthering your career with Konekt, please contact Simone Wong at simone.wong@konekt.com.au or apply via the 'apply for this job' function.About Konekt, part of the APM GroupKonekt is one of Australia's largest rehabilitation and workplace health providers, helping over 40,000 Australians annually to recover from injury, re-engage socially, and return to work.Our clients always come first. We work hard to support individuals and organizations in achieving their potential through our strong belief in the benefits of work.Working at Konekt offers rewarding moments within a values-driven, motivated team, with clear pathways for career growth and success.Konekt is part of the APM Group, a global health and human services provider impacting over 2.1 million lives annually by helping people find employment, improve health, and participate in their communities.Join us to access opportunities within a dynamic, growing global business. Learn more at careers.apm.net.au.Konekt embraces diversity and prioritizes respect, equity, and inclusion. We welcome applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islanders, culturally diverse individuals, and people with disabilities.
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