Crash Champions is a leading collision repair service provider with more than 650 state‑of‑the‑art locations across 38 U.S. states. Founded in 1999 as a single Chicago repair center, the company operates the high‑line and luxury EV repair centers under its Crash Champions LUXE | EV Certified brand. The company's mission is to deliver superior collision repair service with a people‑first focus.
Responsibilities
* Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
* Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
* Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in‑process QC.
* Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
* Pull and review all data procedures for and with Body Technicians and complete post‑scanning for each vehicle in the repair process.
* Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier‑specific requirements are complete.
Qualifications
* Strong customer service skills.
* Excellent organization, multi‑tasking, time‑management, and the ability to adapt to a fast‑paced environment.
* Experience dealing with insurance partners.
* Knowledge of multiple estimating systems, including CCC One, Mitchell, and Audatex.
Benefits
* Medical insurance
* Vision insurance
* Group life insurance
* 401(k) retirement plan with company match
* Referral bonus ("Cash From Crash")
* 5 paid holidays
Compensation ranges: USD $65,000.00–$135,315.00 per year (inclusive of monthly sales incentive bonuses).
Location: 2906 Hwy 411 S, postal code 37801. Remote: No.
Position Type: Regular Full‑Time.
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