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Service advisor

Newcastle
Teamrecruit
USD 80,000 - USD 120,000 a year
Posted: 27 November
Offer description

About our Client

Join a leading, Australian-owned equipment specialist boasting over 50 years of industry excellence. This major dealer in the earthmoving and agricultural sectors offers a supportive culture and exposure to a premium product range. They prioritise staff success, providing genuine career development and long-term stability for motivated individuals.

About the Job

We're looking for an experienced, self-motivated individual who can thrive in a fast-paced machinery dealership. You'll play a crucial administrative role, acting as the liaison between customers, technicians, and the Parts Department. Your attention to detail and accuracy will be critical, especially when managing complex warranty claims and ensuring correct invoicing.

Best of all, this role requires NO WEEKEND WORK

Key Responsibilities

* Manage all service administration from raising repair orders to internal and retail invoicing.
* Ensure accurate and complete invoicing details, including all parts, labour, and charges.
* Prepare, submit, and track all warranty and extended warranty claims.
* Respond to customer service enquiries and act as the primary customer/department liaison.

Required Skills and Experience

* Strong computer literacy is essential; experience with Dealer Pro or similar DMS is a plus.
* Demonstrated ability to remain calm under pressure and meet deadlines while managing multiple tasks.
* Display a professional and courteous manner when liaising with customers, suppliers, and staff

On offer is a negotiable salary package with a base of c. $80k + super.

Whilst not essential, previous exposure to Agricultural or earthmoving Machinery in a retail or wholesale environment would be advantageous (but not essential) for this position. Candidates who have experience with brands such as John Deere, Case IH, New Holland, Massey Ferguson, Fendt, Claas, Kubota, Deutz, Hitachi, Caterpillar, Komatsu, Volvo CE or similar are strongly encouraged to apply.

About Teamrecruit

Looking for your next job in heavy vehicles, machinery, or equipment? Teamrecruit is Australia & New Zealand's top specialist in this field. With 15+ years of experience, vast networks, and unmatched industry knowledge, we'll connect you with the perfect opportunity from our database of nearly 3,000 dealers and OEMs. Let's find your dream job today

For further information about this or any other roles, please contact Tony Flynn on or by email to quoting reference Please submit an application by clicking 'APPLY'.

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