**Sales Training Manager - Contact Centre**
Location: Bondi Junction (Hybrid)
Create training that transforms. Build confidence. Drive bookings.
We're looking for a Sales Training Manager who's passionate about helping others grow and is ready to design and deliver powerful, results-driven training for our global sales agents. If you love seeing people thrive, are energised by coaching consultative sales, and want to play a key role in elevating customer conversations, this could be your next role.
**What You'll Do**
- Design and Deliver Training that Sticks
- Create engaging sales training programs focused on lead conversion, bookings, and customer trust
- Facilitate live and virtual training on consultative selling, product knowledge, and systems
- Develop bite-sized learning content, think microlearning, simulations, and real-life roleplays
- Lead onboarding for new hires, setting them up for success from day one
- Coach and Elevate Performance
- Partner with Team Leaders and Quality Coaches to identify gaps and create targeted refreshers
- Provide real-time coaching via shadowing, call calibrations, and side-by-sides
- Build a culture of continuous growth through huddles, competitions, and regular skill boosters
- Enable Success with Practical Tools
- Create job aids, scripts, cheat sheets, and quick-reference tools agents actually use
- Keep training aligned with seasonal campaigns, customer offers, and market needs
- Measure and Improve
- Track training impact through performance data, learner feedback, and sales results
- Own learning metrics, training attendance, retention, and post-training performance
- Collaborate Across Teams
- Work closely with Enablement, QA, Marketing, and Ops to ensure training meets business goals
- Align programs with new tech rollouts, product launches, and evolving customer needs
**What You'll Bring**
- 5+ years of experience in Sales Training, L&D;, or Sales Coaching, ideally in a contact centre or travel environment
- Expertise in consultative sales and driving results in inbound/outbound sales teams
- A hands-on approach to learning content development (e-learning, LMS, microlearning)
- Confidence and warmth as a facilitator able to engage groups and inspire change
- A passion for helping others grow and a belief in training that drives business outcomes
- Familiarity with sales enablement tools, knowledge bases, and performance tracking systems
**Why Join Us?**
- Career Growth: Prospect to lead strategic, high-visibility projects and work closely with senior leaders across global functions.
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
- Learning & Development: Career development and personal growth opportunities.
- Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
- Team Engagement: Two team engagement days per year.
- Volunteer Leave: Two days paid leave per year for volunteer opportunities.
- Parental Leave: 12 weeks paid parental leave for eligible employees.