Client Services Coordinator page is loaded
Client Services Coordinator
Apply locations Bundaberg, QLD, Australia time type Full time posted on Posted Yesterday time left to apply End Date: July 5, 2025 (27 days left to apply) job requisition id R50876
Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.
The role:
The Client Services Coordinator reports directly to the Bundaberg Regional Manager and is an integral member of the leadership team overseeing operations at Bundaberg Youth Refuge, Tom Quinn Community Centre, and the Bundaberg Families Housing program.
This role is responsible for leading a team of case managers and youth support staff in delivering high-quality case management and support services to young people aged 16-25, including families with children, who are at risk of or experiencing homelessness.
The Coordinator will develop and implement client-centred case plans aimed at achieving defined outcomes.
A key focus of this position is to champion and enhance child- and family-centred approaches throughout the Bundaberg region.
How you will make an impact:
* Provide client-centred supervision and support to case management and youth support teams to ensure the delivery of high-quality services.
* Conduct intake assessments for individuals accessing the refuge and outreach programs.
* Identify clients at risk and develop comprehensive risk and safety response plans to protect clients, staff, and the organization.
* Ensure all aspects of the youth program align with the Journey to Independence Model and the Psychologically Informed Environment (PIE) practice framework.
* Maintain staff adherence to the Case Management Practice Framework.
* Lead and coordinate daily operations across residential and outreach services, ensuring seamless integration between case management and after-hours support roles.
What you will bring:
* A degree in social work or a related discipline.
* Demonstrated experience and proficiency in case management within a youth-focused environment is highly desirable.
* Strong organizational and administrative skills with the ability to manage competing priorities, meet deadlines, and respond effectively to the dynamic needs of a youth service setting.
* A valid Working with Children Check (Employee Blue Card) is required prior to commencement.
* A current driver’s license.
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
* Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
* Generous Paid Parental leave for primary (12 weeks) & secondary carers,
* Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
* Access to EAP and health & wellness initiatives incl Fitness Passport
* Ongoing training and development opportunities that enhance on the job skills and proficiency.
* Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How to apply
Are you ready to be a part of our mission to end Youth Disadvantage? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to learning more about you and exploring how you can help drive meaningful change as part of our team.
Applications will close as soon as a suitable candidate is secured.
In the spirit of reconciliation, The Salvation Army Youth Refugeacknowledges the Traditional Owners of their land, specifically the Taribelang Bunda, Gooreng Gooreng, Gurang, and Bailai Peoples and their connections to land, sea and community. We pay our respect to their elders past, present and emerging.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
About Us
Check out how we’re bringing some more good in the world.
Why work with the Salvos?
The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.
When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.
So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.
Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.
Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.
Diversity & Inclusion
The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.
We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.
Our Recruitment Process
Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.
Interested in volunteering with the Salvos?
We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.
Whatever your skillset, availability, or areas of interest, we are keen to hear from you.
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