Location: North Sydney - 2 days per week onsite
Hourly Rate: Up to $44 per hour plus super
Hours: 8:00am - 4:00pm with flexible working hours available
Location: Chatswood
Start Date: ASAP
Length: Temporary position which could transition into a permanent role
Working rights: Must have full unrestricted working rights in Australia
Must Have: Working with Children Check & Police Check (or be happy to apply for one)
The Company
Lotus People are partnering with a well-established and values-driven organisation to recruit a Return-to-Work Coordinator for a temporary opportunity, which could transition into a permanent position. This purpose-led organisation delivers specialised services and support programs designed to improve the wellbeing and independence of individuals and families within the community.
THE ROLE
This role will focus on managing workplace injury claims and return to work planning, acting as the key liaison between employees, payroll and insurers. You will oversee the full lifecycle of injury management cases, ensuring they are handled proactively and in line with legislative requirements.
The successful candidate will be someone who can step into the role and quickly take ownership of cases, maintaining strong communication with all stakeholders while ensuring claims are managed efficiently and do not elevate unnecessarily.
You will be responsible for managing physical injury cases, maintaining compliance with relevant workers compensation legislation while focusing on practical and supportive return to work outcomes.
THE DUTIES
* Manage a portfolio of workplace injury claims from start to resolution
* Develop and implement return to work plans in line with legislative requirements
* Act as the key liaison between employees, insurers and payroll
* Monitor claims closely to ensure timely action and prevent escalation
* Coordinate injury management processes and support employees through recovery
* Ensure documentation and case management records are accurate and up to date
* Maintain strong communication with internal stakeholders and external insurers
* Work collaboratively with leadership to ensure best practice injury management
* Support compliance with workers compensation legislation and processes
THE IDEAL CANDIDATE
We are looking for a personable and proactive Return to Work professional who can manage cases with confidence while maintaining strong relationships with employees and stakeholders.
To Succeed In This Role, You Will
* Have experience in return to work coordination, injury management or workers compensation case management
* Possess a strong understanding of workers compensation legislation and claims processes
* Have experience managing multiple injury casesBring experience from insurance, injury management or organisational return to work roles
* Demonstrate excellent attention to detail and a strong sense of urgency
* Be confident working independently and thinking on your feet
* Have strong communication and stakeholder management skills
* Be open to feedback, accountable and committed to continuous improvement
* Have a supportive and empathetic approach when dealing with injured employees
* Value workplace culture and collaboration
This role would suit someone who enjoys working within the injury management and return to work space, and is comfortable focusing on this area of expertise.
OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and are dedicated to ensuring a fair and equitable recruitment process.
Every application is reviewed by a real person — never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2-3 business days for an initial phone screen. Shortlisted candidates will then proceed to interview with the client.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries prior to application submission. We kindly ask that all interested candidates apply online. Rest assured, we respond to every applicant regardless of the outcome.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years, and we look forward to supporting you through a positive, transparent and respectful recruitment journey.
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