Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
Job Description: We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.
Key Responsibilities:
Customer Service & Communication
* Respond to customer support emails and website chat in a timely and professional manner.
* Maintain a helpful, solution-focused tone with customers to support sales efforts.
Website & Marketing Support
* Update and maintain website content as needed (non-technical).
* Set up and manage Klaviyo email support channels.
* Assist in SEO-optimized blog writing (product tips, tutorials, updates).
Administrative Tasks
* General admin support such as organizing files, documentation, and scheduling.
* Proactively flag any issues or process challenges to management.
Bookkeeping
* Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed).
Qualifications:
* Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses).
* Experience with Klaviyo (or similar email platforms) is a strong plus.
* Familiarity with SEO and blog writing is preferred.
* Basic understanding of Xero or willingness to learn.
* Strong English communication skills (verbal and written).
* Excellent time management and organizational abilities.
* High level of integrity and accountability.
* Must be proactive and transparent in communicating issues and progress.
Working Hours:
* 10:00 AM - 4:00 PM Manila Time (Monday to Friday).
* Weekend availability TBD based on customer inquiry volume.
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