GEODIS is one of the world's largest freight management and supply chain organisations. We serve our customers with integrated supply chain solutions that deliver cargo by Sea, Air, Road and Rail. The backbone of our company is a self-reliant network of offices and air & ocean hubs in over 67 countries.
We have an exciting Client Services Manager available within our Sydney office.
Key Activities/Accountabilities
- Supporting the Business Unit Manager in meeting and exceeding customer service.
- Dispute and issues resolution relating to service.
- 1st escalation point for operations with service issues.
- Communicating customer expectations and changes in a timely manner.
- Liaising with and taking instructions from our customers to co-ordinate their orders/shipments by the advised dates listed on the orders.
- Input of orders into EDI/ Cargowise and the essential follow-up of the orders with GEODIS Freight Forwarding overseas offices, subsidiaries, and agents thereof.
- Reporting changes in freight requirements to GEODIS Freight Forwarding overseas offices.
- Liaising with shipping lines, overseas GFF offices and agents, freight forwarders, carriers, current clients and prospective clients.
- Proactively communicating any issues (i.e., deviations, delays etc.) to the clients within a timely manner, including corrective action.
- Procurement & rate maintenance (Cost and Sell) in conjunction with Sales & account stakeholders
- Timely and regular review of suppliers and rates.
- Customer Implementation Champion for Business Unit.
- Ensure the Business Unit delivers efficiencies using filters and managing by exception.
- Ensure operational stability is maintained with corrective action plans implemented to address ongoing issues.
Skills and experience
Tertiary Qualitifcation in Business preferred
The CSE shall be proficient through training and/or experience in forwarding, customs procedures and customer service techniques.
Customer service skills essential.
Knowledge of air and sea freight processes essential.
Experience using CargoWise essential.
**Benefits**:
Flexible Work/Hybrid Arrangements.
Employee Bonus Schemes.
Long Service Awards.
Lifestyle discount and Benefits.
Be a part of a reputable global organization.
Plus much more
Package
Permanent Full Time
$70,000 - $80,000 plus superannuation
**Job Types**: Full-time, Permanent
Pay: $70,000.00 - $80,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Matraville, NSW 2036: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor Degree (preferred)
Work Location: In person