Network Configuration Specialist
We are seeking a highly skilled Network Configuration Specialist to join our team. As a key member of our technical staff, you will be responsible for designing and managing the delivery of customer services using TPG Telecom networks.
Key Responsibilities:
* Designing and managing the delivery of customer services using TPG Telecom networks.
* Using discretion and judgment to conduct pre-qualification of services to be delivered.
* Diagnosing testing, troubleshooting and configuration of customer network.
* Responding to internal requests within 24-hour period.
* Working with solution architects to ensure that non-standard deliveries are captured in specials.
* Developing and maintaining good customer relations with clients.
* Keeping record of customer services and network inventory in CRM and LSD.
* Managing escalations efficiently to resolution.
* Identifying potential issues and proactively escalating internally to prevent delivery delays.
* Focusing on the documentation of network configurations and helping other team members to grow.
* Working as a team to deliver superior customer service and ensure that the most effective path to delivery is taken and provide support on complex designs.
Requirements:
* Bachelor's degree in IT or other relevant discipline.
* Cisco Certified Network Associate (CCNA) and/or previous Cisco router experience at a high level.
* Telecommunications industry experience.
* 3-5 years' experience in the IT and/or Telecommunications industry.
* Advanced experience in network fault analysis and resolution.
* Extensive experience in a Telecommunications/ISP environment.
* Advanced knowledge of Layer 2 (VLAN) & Layer 3 (BGP, OSPF, EIGRP, RIP) technologies.
* Advanced understanding of MPLS IPVPN and Internet Services.
* Advanced troubleshooting skills with Cisco Devices.
* Strong documentation and project management skills.
* Excellent interpersonal, written and verbal communication skills.
What's In It For You:
* Flexible hybrid way of working (from home and office).
* 'Stay Connected Mobile' - access to a free mobile plan.
* 'Stay Connected NBN' - access to a free NBN 100 plan.
* Access to TPG Learning Hub platform and internal development opportunities.
* Access to corporate partner discounts.