Contribute to the Y factor by establishing an energetic community & fantastic first impressions for our residents and guests at Y Suites on Regent.
08th May, 2025
Permanent Full-Time opportunity located in Redfern, NSW
Cultivate an outstanding resident experience and contribute to our vibrant culture!
Realistic opportunities for career progression.
08th May, 2025
Permanent Full-Time opportunity located in Redfern, NSW
Cultivate an outstanding resident experience and contribute to our vibrant culture!
Realistic opportunities for career progression.
WHY UNILODGE
UniLodge specialises in student accommodation and has been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels across every city in mainland Australia and New Zealand; and we employ over 1200 staff. We optimise tenancy for owners and create thriving communities.
Our culture is built on trust, engagement, collaboration, and fun. We value the diverse backgrounds of our residents and team members. Our employees are central to our success, and we invest in their wellbeing and professional growth through ongoing training, career development, reviews, and support services like EAP. We also offer various leave options to support work-life balance.
WHO YOU ARE
We seek a fun, enthusiastic, and passionate team player to join our newest property, Y Suites on Regent, on a full-time basis. Your energy and personality will help you connect with students and make their experience memorable.
Ideal candidates will have experience in customer service or front office roles, with strong communication, computer, and organizational skills, and a caring attitude. The role involves leasing and property management; holding a Certificate of Registration (NSW Fair Trading) is preferred but not mandatory, provided you're willing to obtain it if hired. We value resilience, supportiveness, a hands-on approach, and positivity. Even if you don’t meet all criteria, your eagerness to learn the UniLodge way is important. This role could be a stepping stone to an exciting career.
This is a full-time position requiring a 38-hour work week, Monday to Friday.
YOUR RESPONSIBILITIES
As Customer Service Coordinator, your duties include but are not limited to:
Managing front desk reception daily operations.
Creating a friendly environment that offers exceptional customer service.
Assisting prospective residents and visitors professionally and efficiently.
Taking ownership of issues and resolving them thoroughly.
Supporting residents with inquiries about their residency, studies, and wellbeing.
Maintaining effective communication with property services.
Monitoring and reporting safety and wellbeing concerns, escalating as needed.
Fostering a team environment where colleagues support each other.
Handling administrative tasks such as mail, filing, and correspondence as assigned.
Mandatory requirements include:
Valid work rights in Australia and New Zealand
National Police Check
Working with Children Check (NSW)
HOW TO APPLY
If interested, submit your application promptly, highlighting your skills and qualities. We reserve the right to withdraw this ad at any time, and applications will be reviewed as received.
We are a 2023 Circle Back Initiative Employer – We commit to responding to every applicant
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