Amazon is seeking a highly motivated Lead WIM Investigator to join our world-class Amazon Security organization and manage workplace incidents involving persons exhibiting inappropriate, abusive, or threatening behavior.
Required experience in Behavioral Threat Assessment and Management (BTAM), investigations, incident management, security operations, or law enforcement.
You must also have a passion for helping people; be a self-starter and a creative problem-solver; possess robust analytical skills; demonstrate high judgment during high stress situations; demonstrate excellent oral and written communication skills; and have a high degree of integrity.
Responsibilities
* Build and maintain collaborative partnerships with cross-functional stakeholders such as Human Resources, Employee Relations and Legal, and security partners such as Site Security and Intelligence Analysts.
* Serve as the key liaison for global, regional and local security teams.
* Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior.
* Organize, prioritize and investigate multiple incidents concurrently as part of a caseload with overlapping deadlines and changing priorities.
* Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques.
* Analyze CCTV video, access control systems and other data collection capabilities in response to incidents to identify behaviors, root causes, locations, potential evidence, and/or individuals involved.
* Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents.
* Document, report and appropriately elevate risks, threats.
Basic Qualifications
* 5+ years of Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or related field experience.
* Bachelor's degree or above in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field.
* Understanding and competency using physical security technology including CCTV, physical access control systems, case management systems, and other systems.
* Understanding and competency using concepts, principles, and methods related to Behavioral Threat Assessment and Management (BTAM) and the use of Structured Professional Judgment tools.
Preferred Qualifications
* Master's degree or equivalent in Business, Criminology Justice, Social Work, Human Resources, Psychology or related field from an accredited college or university.
* Certified Threat Manager (CTM) from the Association of Threat Assessment Professionals (ATAP).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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