Closes: 20 May 2026
Classification: Senior Information Technology Officer Grade C
Salary: $127,597 - $136,873 plus superannuation
Position No: 53766
Directorate: Digital Canberra
Advertised (Gazettal date): 06 May 2026
Contact Officer: Catriona Towner on ***************@act.gov.au or (02) 6205 7***
Details: Under the broad direction from the ITSM Director, you will:
* Plan and coordinate all the activities required to perform, monitor, and report on the incident and problem management processes, including assistance with all tasks associated with high priority incidents.
* Continuously refine the ITSM processes, tools and other technologies by incorporating industry best practices.
* Create, maintain and provide executive reports, dashboards and trend analysis, including identifying, initiating and conducting incident reviews and report the outcomes to governance committees.
* Communicate effectively and make decisions that are based on professional judgement and evaluation of risk.
* Engage and collaborate with key internal and external stakeholders to identify opportunities and achieve positive outcomes.
* Develop and facilitate training and support staff on ITSM processes and tools.
* Undertake other duties appropriate to this level of classification that contribute to the ITSM team and the Directorate.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.
How to Apply: Please submit two-page written response addressing all Professional, Technical Skills and Behavioural Capabilities.
A current curriculum vitae with the names and contact details of two referees (one should be a current Supervisor/Manager).
Applications should be submitted via the Apply Now Button Below.
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Digital Canberra
Digital Canberra was established on the 1 July 2025, amalgamating positions which previously were advertised under Chief Ministers and Economic Development Directorate and ACT Health Directorate.
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