We are looking for a highly motivated Sales Support Officer to join our team based in Redcliffe.
23rd April, 2025
About your new company:With a national network across Australia, Cooper Fluid Systems provides hydraulic, pneumatic, lubrication, fire suppression, and fluid transfer solutions to customers throughout Australia. If it involves moving oil, grease, water, air, or fuel, we take pride in being able to design a system for it. We are recognized as an industry leader across the mining, construction, manufacturing, agriculture, and defense industries.
About your new role:We are looking for a highly motivated Sales Support Officer to join our team based in Redcliffe. This role requires the successful candidate to have excellent communication skills and the ability to quickly learn new product knowledge.
Your key responsibilities will include:
Interpret customer needs and translate to product specifications via face-to-face, telephone, or email communication;
Provide exceptional customer service by processing customer orders accurately and promptly;
Build customer relationships and promote excellent customer service;
Liaise with Regional Territory Managers to promote future sales growth with customer leads;
Provide quotations and maintain pricing on customer orders;
Handle stock inquiries from internal (branch network & workshop) and external customers;
Ensure continuous improvement in service levels internally and externally;
Monitor branch emails and external customer EDI imported orders as required;
Actively participate in product training sessions.
About you:Ideally, you will have prior experience in a customer-focused role, preferably within an industrial and/or mining environment. However, we are happy to provide training to the right candidate. Suitable candidates include tradespeople transitioning off the tools, engineers passionate about customer service, or parts interpreters.
Additionally, you will have:
A professional approach and timely responses to customer inquiries and quotes;
Proven experience with Microsoft Office programs;
The ability to manage changing priorities; and
Effective and professional communication skills in a fast-paced environment.
This is an excellent opportunity to secure a full-time position with a company operating successfully across Australia and New Zealand. Candidates will be required to undergo a pre-employment medical, including drug & alcohol testing and police check.
Why work for us:
Career growth opportunities;
Permanent, full-time hours;
Flexible scheduling options;
Competitive salary including incentives;
Great team culture and environment;
Part of an ASX-listed organization with a strong company culture;
Access to employee assistance programs; and
Training and development opportunities.
We are committed to safety, education, and ongoing professional development. If interested, please apply now.
Coventry Group Limited is an Equal Opportunity Employer.
Privacy Statement: Coventry Group Ltd is committed to protecting the privacy, confidentiality, and security of personal information. All information provided will be stored and maintained in accordance with the Privacy Act and relevant legislation.
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