At KONE, we bring buildings to life.
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
Our work will take you in different directions.
We're looking for a Site Coordinator to play a key role in ensuring the smooth running of our Service business, meeting our customers' needs with a professional experience every time.
As a Site Coordinator, you'll be coordinating our service operations ensuring the right technician is in the right place at the right time. Working closely with Service Technicians and customers; you will manage scheduling and monitor progress to ensure everything keeps running seamlessly.
What You'll Do
* Coordinate and maintain the daily schedules of Maintenance Technicians
* Ensure customer commitments are met, contacting customers to confirm appointments, communicate changes, and gather required information
* Manage planned and unplanned tasks such as maintenance, repairs, inspections, callouts, and urgent cases
* Order parts and consumable items as required
* Monitor work order progress and take proactive action when priorities change
* Collaborate with Technicians and internal teams to support efficient field operations
* Handle more complex customer service cases requiring additional detail
* Look for opportunities to improve processes and service delivery
What You Bring
* Experience in customer service or scheduling/coordination roles
* Strong customer service and communication skills
* Ability to multi-task and stay organised in a fast-paced environment
* Confidence in making decisions and problem-solving on the spot
* Salesforce/SAP experience preferred
* Mechanically minded with the ability to understand how equipment and systems operate
There's so much more to KONE than you may realise.
* Enjoy career progression opportunities within a global organisation
* Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
* Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space
* Grow with comprehensive learning and development programs covering a wide range of professional skills
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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