Job Title: Customer Service Advocate
The key to delivering high-quality customer service lies in being responsive, proactive and engaging across multiple channels. This role involves efficiently responding to enquiries, resolving issues and providing accurate information to customers in urban, regional and remote communities.
This position requires strong communication skills, the ability to work independently and minimal supervision to ensure a positive and consistent customer experience aligns with our service standards and corporate values.
Responsibilities:
* Respond to enquiries and resolve customer issues promptly
* Provide accurate information and support to customers
* Work collaboratively with internal stakeholders to achieve business objectives
Requirements:
* Excellent written and verbal communication skills
* Ability to work independently with minimal supervision
* Strong problem-solving skills and analytical thinking
* Proven track record of delivering high-quality customer service
Benefits:
* Opportunity to make a real difference in people's lives
* Professional development opportunities
* A supportive and collaborative work environment
What We Offer:
* Competitive salary and benefits package
* Flexible working arrangements
* Recognition and reward for outstanding performance