Who we are
KINSHIP partners with organisations across the public sector and other critical industries to turn data into actionable insights, ensuring their services are not just prepared for the future but are also driving meaningful impact today. Since 2013, they've been at the forefront of delivering tailored digital solutions that enhance customer engagement, build trust, and strengthen the connections with the people and communities their clients serve.
Our team values – do these align with you?
* Trust
* Partnership
* Passion
* Recognise and reward
About the Role
KINSHIP digital is looking for an individual with both a curious and growth mindset to join our ever-expanding client delivery team.
This role is focused within the professional services business line and includes helping customers deploy, embed and optimise technology based on their use case and industry best practice. The consultant plays a critical role in a customer's digital journey by ensuring they are onboarded successfully and supported to realise value over time. You will act as a trusted advisor to customers, providing guidance on process recommendations, platform performance and functionality, and practical ways to adopt and mature the use of new technology.
You are logical, pragmatic, results focused and act calmly and mindfully under pressure. You will be comfortable working both autonomously and as part of a team, facilitating others to ensure we are delivering for our valued clients.
Key Responsibilities
Implement technology capability
* Design and configure platforms aligned to customer use cases and requirements
* Translate business needs into practical system configurations, workflows, and structures
* Build dashboards, reporting views, and operational setups that support day-to-day use
* Ensure configurations are scalable, well-structured, and aligned with long-term requirements and best practices.
Embed into customer environments
* Work closely with customer teams to understand their operating context, processes, and priorities
* Support the integration of platforms into communications, customer experience, and operational workflows
* Act as a trusted delivery partner within customer environments, particularly during onboarding and change periods
* Ensure solutions reflect how teams work, not just how systems are designed
Drive adoption and effective use
* Deliver training and working sessions to support customer capability uplift
* Develop documentation, guidance, and materials to support ongoing use
* Identify adoption gaps and provide practical recommendations to improve usage
* Ensure users are confident in how to apply the platform in their day-to-day roles
Optimise and improve over time
* Conduct health checks and configuration reviews across existing customer environmentsIdentify inefficiencies, gaps, and opportunities to improve workflows and outcomesContinuously refine configurations based on customer feedback and evolving requirementsSupport customers in moving from initial setup to more mature and structured use
Contribute to growth and evolution
o Identify opportunities to expand use cases and strengthen customer capability
o Support account expansion through trusted delivery and practical recommendations
o Contribute to internal best practices, delivery approaches, and reusable assets
What you bring to the team?
o Experience in implementation, consulting, business analysis, or customer-facing technology roles
o Ability to translate business requirements into practical system configurations and workflows
o Confidence working directly with customers and understanding their requirements
o Strong organisational skills and the ability to manage multiple workstreams
o Ability to communicate clearly and deliver structured training and guidance
o A proactive and solution-oriented mindset
o Comfort working in fast-paced environments and adapting to changing priorities
Highly Regarded
o Experience working with government or in complex, high-trust environments
o Experience with customer experience, communications, or workflow-based platforms
o Exposure to enterprise SaaS platforms or implementation projects
o Understanding of how technology supports operational and service delivery outcomes
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