Care to join the team?
Are you ready to take the next step in your career? Genesis Care is offering an exciting opportunity for a Senior Medical Receptionist to join our dedicated Oncology team at Flinders Private Hospital in South Australia.
Whether you're an experienced leader or looking to take the next step into management, this is a hands-on leadership role where you'll guide and support our patient services team. You'll play a vital part in ensuring the delivery of compassionate, patient-centred care by keeping the team motivated, engaged, and aligned with our high standards of service excellence.
This is a permanent full-time position, working 38 hours per week, Monday to Friday. If you're passionate about making a real difference in the lives of cancer patients and thrive in a fast-paced clinical environment, we'd love to hear from you.
Responsibilities
- Provide direction, supervision, support and recognition of staff activities and promote collaboration, cooperation and teamwork through effective leadership and management strategies.
- Provide support, initiate and drive change strategies across the practice through the provision of data and leadership which supports both the vision and ethos for Genesis Care and the development of patient focussed change strategies, programs and initiatives.
- Be a champion for high level of patient services by meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
- Gain a clear understanding of the funding mechanisms related to Radiation Oncology billings, Medicare and the Medicare Safety Net. Communicate the funding mechanisms, out of pocket fees and other account related enquiries.
- Develop and maintain solid working relationships with internal and external stakeholders and promote and support initiatives designed to improve clerical staff engagement.
- Display a strong commitment to developing others through implementing effective performance management and development processes and providing staff with ongoing feedback and performance coaching.
What we're looking for
- Demonstrated experience in managing and leading a team.
- Excellent customer service experience in a healthcare environment.
- Strong experience in medical administration and reception management.
- Strong management and communication skills, with the ability to liaise with and influence staff and patients.
- Understanding of and ability to provide leadership aligned with the organisation's values.
- Collaborative and flexible approach to delivering exceptional patient-centred services.
- Willingness and ability to proactively implement continuous improvement and change initiatives.
- Ability to solve problems effectively and collaboratively as they arise.
- High-level medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
- Ability to use clinical administration systems and Microsoft Office software for data analysis and reporting.
Benefits of joining our team
- 24-7 confidential support for you and your family — including financial, nutritional and wellbeing coaching, legal advice, and counselling, all external to Genesis Care.
- Exclusive discounts — Qantas Club Membership, Fitness Passport gym membership, Bupa health cover and more.
- A team that values your growth, where your expertise is recognised and your development is supported every step of the way.
- Ongoing opportunities for professional development to stay up to date with current clinical practices in a rapidly developing organisation.
- Collaborative and friendly environment delivering outstanding outpatient care.
- Fast-paced, challenging role with one of the most influential healthcare providers.
- Central location, close to transport networks, cafes, restaurants and shops.
About Genesis Care
By joining Genesis Care, you will join a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care began our story and has grown into a passionate team across 50 locations nationally.
Join us to design better care and enjoy a career with purpose.
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📌 Senior Medical Receptionist
🏢 @
📍 Whyalla