Overview
- Rare opportunity to join a global leader at the forefront of automation, logistics & material handling
- Showcase your leadership and technical skills managing a large, key customer site
- Full time role located in Tarneit, West Melbourne
- Market-competitive salary, career development opportunities to lead a brand new advanced material handling warehousing site for Australia's most well known brand
Why join Dematic?
This is an exciting time to join Dematic. We are a global leader in the material handling industry with over 11,000 employees worldwide and over 600 employees in Australia and New Zealand. We partner with our customers to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. Some of our largest customers are household names in grocery, pharmaceutical, and parcel delivery, and in the e-commerce online shopping businesses.
The Opportunity
Don’t miss this exceptional opportunity for an experienced technical manager to lead our maintenance teams at our brand new Tarneit site for one of Dematic’s largest customers. This is a role where leadership, customer service excellence and operational efficiency are key to success.
We offer:
- Progressive and innovative global company experiencing high growth
- Career Development and Global Opportunities
- Competitive salary, salary packaging and novated leasing available
- Corporate discounts on car rentals and IT products/accessories
- Paid Parental Leave + super: 12 weeks for primary carer/2 weeks secondary
- Purchase Leave
- Employee Referral Programme
- Fitness Passport - discounted access to a wide network of gyms and pools to help you & your family stay active and healthy
- Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage, and budget.
Responsibilities
Tasks and Qualifications:
The key responsibilities of this role include:
- Manage and coordinate a large, complex residential service team to achieve/exceed maintenance, safety, reporting and customer performance requirements
- Develop service and maintenance practices to improve system reliability
- Work with Supervisors and Team leaders to set performance standards and monitor performance and development of service teams (60-70 staff)
- Work with customer to identify operational and equipment improvement opportunities
- Work within the annual budgets, manage profit & loss, revenue, and gross margin targets
- Manage client issues through to closure and feedback to client after resolution
- Promote a safe work culture, manage safety performance of the team, and ensure safe work standards are maintained
- Prepare quotations and estimates for maintenance contracts, spare parts, installation, repair and customer support as required
- Coordinate regular meetings with customers, operations team and report on performance and maintenance activities
- Prepare system upgrade plans and refurbishment programs
Qualifications
Successful candidates will have the following qualifications, skills and experience:
As our ideal candidate, you will have a broad level of technical experience as well as strong leadership skills to lead our Team Leaders and technicians, and to support our customers. You have a hands-on approach and will be involved in the day-to-day operations of the business, with the following:
- Engineering qualification or mechanical/electrical trade or demonstrated industrial engineering or maintenance experience coming from a trades background
- Leadership experience working in a customer service environment
- Automated systems experience with material handling equipment is ideal (or related industries)
- Previous experience managing skilled technical teams of mechanical fitters, electricians and engineers delivering maintenance services
- Excellent motivational skills and the ability to encourage and implement a progressive culture, with a commitment to safety, quality and customer satisfaction
- Good understanding of financial outcomes and ability to meet critical deadlines
- Sound experience in Microsoft Office and report writing skills
- Flexible with work hours
How to Apply
If you would like to apply for the above position, please click on the ‘Apply' button. Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted.
Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.
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