Looking for a role where you can make a real difference to the community? An exciting opportunity is now available for a Driving Examiner/Customer Service Advisor to join the North West team at Mount Isa.
Mount Isa is an oasis in the Outback, situated 977 kms west of Townsville. It is the Rodeo Capital of Australia and one of the world's top ten producers of copper, silver, lead and zinc. This mining town offers activities for all ages, from water skiing, fishing or swimming at Lake Moondarra to four‐wheel driving and exploring the ancient natural history of the North West.
About Your Opportunity
As a key member of the team, you will conduct practical driving assessments for Queensland driver licences with strong interpersonal skills and a commitment to quality customer service. You will also deliver a wide range of products and services through multiple channels, ensuring a positive customer experience. The team supports the development of customer service functions by piloting initiatives aimed at continuous improvement. You will recognise and apply creative solutions to problems, be sensitive to organisational issues, and work effectively as part of a team, communicating clearly with a wide range of clients in writing and in person.
As the Driving Examiner/Customer Service Advisor, You Will
* Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
* Evaluate candidates' driving skills, knowledge of road rules and ability to drive vehicles safely in various traffic and road conditions.
* Provide clear, constructive, and professional feedback to candidates following assessments.
* Ensure all testing procedures are carried out fairly, consistently and in accordance with departmental policies.
* Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.
* Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
* Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
* Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and/or less experienced Driver Examiners in customer services, systems and products.
What We Offer
We celebrate diversity in creating a workplace culture built on respect, dignity and fairness.
* A competitive remuneration package including Employer Superannuation contributions up to 12.75%
* Five weeks annual leave and annual leave loading of 14%
* RRAIS – A range of incentives and benefits whilst working in remote Queensland
* Salary packaging arrangements
* Learning and development opportunities
* Access to study assistance programs
* Employee Assistance Program
* Work/life balance, variety and flexibility
Applications remain current for 12 months.
Job Ad Reference: QLD/690870/26
Closing Date: Wednesday, 17 June 2026
Occupational Group: Customer Service/Call centre
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