About the business
Crowne Plaza Terrigal Pacific is located opposite one of the most speculator beaches on the Central Coast, NSW. Our dynamic hotel is looking for our next Night Auditor to join the Crowne Plaza Terrigal Pacific family and in particular the Front Office team where all the action happens!
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every details of a friction-free experience as well as Run the night audit process and balance takings throughout the hotel. Take the order and prepare in room dining meals and deliver to guests in a timely manner. Assist with Food & Beverage if and when required. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
This is a part-time role up to 4 nights per week.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
Financial
· Prepare and execute the end of day procedures.
· Perform back up and roll the day over to the next day.
· Identify and correct any discrepancies in charges posted to guest folios and conference accounts.
· Maintains intimate knowledge of departmental standards and procedures
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· Maintains cashier float and ensures accurate daily report of all money received.
· Ensure all hotel floats, Keys are logged in and out, are correct at end of shift
· Reconcile guest charges with departmental accounts
· Balance all credit card transactions
· Balance cashiers accounts
Guest Experience
· Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· Responsible and attends to guest’s request at all times
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· Attends to guest’s complaints, inquiries and requests, referees problems to Assistant Night Manager/ Night Manager if he/she unable to assist
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
· In the absence of other hotel departments provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception and Reservations
People
· Attends training courses as required
· Adheres to personal grooming and hygiene standards
· Establishes and maintains effective employee working relationships
· Ensure your team are properly trained on systems, security, service and quality standards
· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
Responsible Business
· Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
· Demonstrate awareness and understanding of WHS policies and procedures
· Avoid the promotion of or participation in any acts that may result in injury to themselves or colleagues.
· Actively report workplace hazards, injuries and accidents arising from workplace activities, providing recommendations for corrective actions to prevent or minimise the chance of recurrence.
What we need from you
· Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 1 years of Front Office/Guest Service experience.
· Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem solving skills will turn issues into opportunities so every guests leaves with excellent memories
· Compliant – you’ll be above minimum age required and hold RSA Certification & Full NSW Drivers Licence
· Strong – sometimes you’ll need to lift, push, and pull big objects up to 23kgs.
· Fluency in English – extra language skills would be great, but not essential
· Strong organisational skills, work within deadlines and prioritise effectively
📌 Night Auditor
🏢 Crowne Plaza Hotels & Resorts
📍 Gosford