IOR might be the greatest Aussie success story you haven't heard of... yet.
From humble roots in Eromanga, QLD, we've been fuelling the furthest corners of Australia for
over 40 years. You won't see our logo on racing cars. Instead, you'll be part of a team that helps fuel LifeFlight's choppers and supports communities around the nation - real work with real impact that's growing every day.
IOR is rapidly scaling its digital capability across onboarding, customer portals, automation and product innovation. We're looking for a strategic, hands‐on UX/UI Lead to set the design direction of our digital products during a pivotal transformation phase. This
18‐month fixed term role will lead high‐impact initiatives that reduce friction, lift conversion and elevate the end‐to‐end customer experience across our digital ecosystem. This is a build role, not a maintenance role.
As our digital roadmap evolves, there may be potential for this position to transition to permanent.
About the role
Reporting to, and working closely with the Senior Product Manager, you will own the end-to-end UX/UI design process across our digital platforms. You will combine research, insight and commercial thinking to deliver intuitive, scalable and performance-driven digital experiences.
You will partner cross-functionally with Product, Engineering, Marketing and CX to ensure design outcomes are customer-led, measurable and commercially impactful.
* Lead UX/UI design across onboarding, customer portal and digital product experiences, translating strategy into intuitive, commercially effective solutions
* Maintain and evolve a scalable design system while upholding high standards of usability, accessibility and visual craft
* Drive user centred design through research, interviews, testing, personas and journey mapping
* Identify friction points and design improvements that lift completion, engagement and conversion
* Produce wireframes, prototypes and high-fidelity designs, collaborating closely with Engineering in Agile delivery
* Use analytics, behavioural data and A/B testing to inform continuous optimisation and measurable commercial impact
* Deliver outcomes such as improved onboarding completion, reduced friction and support contacts, and increased platform engagement
About You
You're a strategic yet hands‐on UX/UI leader who thrives in ambiguity, brings clarity to complex problems and designs experiences that balance customer needs with commercial outcomes.
* Proven experience as a UX/UI Lead or Senior UX Designer in a digital product environment
* Advanced proficiency in Figma and modern prototyping tools
* Experience working within Agile product teams
* Data-informed and commercially aware
This is an opportunity to shape the digital customer experience during a high-growth phase, with the potential to continue that journey longer term as our roadmap evolves.
Approaching each day through our values of Innovation finding solutions, Our Communities serving people, and Reliability getting results, our team is focused on delivering what really matters to our customers. It's this mindset that drives us forward. We're about so much more than fuel. We're about three key things:
* Right Team: It's the kind of place where you walk in the door and instantly know you belong
* Right Track: We're going somewhere, and as we get bigger, so do the opportunities to get stuck in and challenge yourself
* Right Now: There's no dragging feet or endless committees here. We deliver for Australia every single day
You'll also be rewarded with a range of benefits, including:
* Grow your expertise and career with access to experienced mentors and ongoing training and development opportunities
* Team member and family discounts on fuel (obviously!)
* Work hard, play hard with our Blue Squad social club – trivia nights, barbecues and plenty of laughs!
* Plus salary sacrificing options, retail and health care discounts, Employee Assistance Program, and much more
Ready to go further with us?
If this sounds like you, don't overthink it - just apply! We look forward to meeting you.
For more information and to apply, please click the "Apply" button above. All applicants will receive a response.
We provide an equal employment opportunity for all; we see the value in diversity and celebrate individuality. This looks like respectful conversations and a safe workplace where everyone thrives.
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