Due to our continued growth, we are seeking an Investigations Case Manager for an immediate start, to work within our established team based at our Melbourne office in Burnley. This is an integral role in the operations of the factual investigations division and requires the successful candidate to have an understanding of the insurance industry.
Day To Day Role Responsibilities
* Updating our valued clients on the progress of factual investigations
* Assisting investigators with field enquiries and case administration
* General insurance investigations support
* Coordinating travel bookings and preparing external information requests
* Drafting correspondence for internal and external distribution
* Skip traces & witness location support
From Us You Can Expect
* A genuine and friendly working culture where our people are valued!
* A focus on quality work and commitment to continuous improvement, to ensure the best outcomes for our customers.
* A comprehensive induction when you start as well as regular and ongoing training opportunities.
* Genuine appreciation of work/life balance and flexibility.
* An excellent remuneration package.
* Access to our external Employee Assistance Program.
* Novated lease options.
* Paid parental leave.
* Monthly and quarterly staff celebrations and awards as well as our annual events such as our Procare Cricket Day Fundraiser, company-wide Christmas and End Of Financial Year parties and more!
This is a full time, permanent role.
About You
* Excellent customer service focus and client-centered approach
* Intermediate to strong computer skills (Microsoft Office)
* Experience, exposure and/or an interest within a relevant industry (insurance, investigations or legal)
* Scheduling and appointment setting experience is highly desirable
* Strong attention to detail
* Exceptional time management and organizational skills
* Ability to thrive under pressure
* Excellent written and verbal communication skills
As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.
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