MSJ Australia is a Disability provider established with a passion and intent to help support individuals with disabilities who require the strength and support of a team who are willing to go above and beyond the expected.
About Us
We care about our people, always trying to be available to provide support and care that extends beyond regular working hours. Our services and activities are designed to engage and help our participants achieve their individual goals, living their best lives.
Why Work for MSJ?
* We value our staff and strive to create a positive work environment.
* We bring energy, fun, and enjoyment to our participants' lives, making a real difference in their daily experiences.
* We have valuable and relevant hands-on experience caring for complex high-level individuals, providing challenging yet rewarding opportunities.
* We offer definite career growth opportunities for those who share our values and are committed to delivering exceptional results.
Mentality & Traits Required:
* Focusing on family values and being culturally sensitive.
* Being trustworthy, honest, and possessing a good sense of humour.
Position Description
We are seeking an experienced Team Leader to lead, manage, and support our team in delivering high-quality services to our participants.
Duties and Responsibilities:
* Leading and managing the day-to-day operations of the team, ensuring a coordinated, consistent, and high-quality approach to service delivery.
* Reporting outcomes in line with service agreements and stakeholder requirements.
* Providing clear and detailed mandatory reporting.
* Ensuring timely submission of Progress Notes, Monthly, and Incident reports.
* Supporting floor staff in their day-to-day operations, promoting a culture of excellence and continuous improvement.
* Developing and maintaining relationships with family members and significant others to promote positive outcomes for participants.
* Managing disputes, conflicts, or concerns regarding staff and participants.
* Managing house budgets and ensuring accurate recording of receipts according to MSJ processes.
* Recruiting new staff and facilitating successful onboarding.
* Training new staff and supporting their professional development.
* Creating and managing staff rosters.
* Welcoming new participants and ensuring a smooth transition into our services.
* Maintaining cleanliness standards in all MSJ homes.
* Organizing house meetings to gather feedback from staff on SIL property.
* Covering absence for staff when needed.
* Complying with MSJ policies, procedures, and practices, as well as external funding body requirements and legislation.
* Upholding principles of equity and anti-discrimination in the workplace, adhering to organisational and legislative Health, Safety, and Environment requirements.
* Participating in on-call duties following designated procedures.
* Identifying and addressing risks, hazards, and damages.
* Recognising training needs for staff and implementing relevant programs.
* Monitoring team performance and conducting regular meetings to address areas for improvement.
* Performing ad-hoc tasks as required by direct line management.
* Requirements:
o Tertiary qualification in the Disability Industry or related discipline, or equivalent relevant experience.
o Experience working with Complex Mental health and Behaviours of concern.
o Proven ability to de-escalate high-risk situations.
o Experience in using Proda, Microsoft office apps.
o Demonstrated capacity to work autonomously in carrying out agreed case plans or individual plans for multiple clients simultaneously.
o Proven experience in training and leading multiple teams towards shared goals.
o High level organisation and time management skills, including prioritising work to meet changing demands.
o Strong communication, influencing, liaison, negotiation, and mediation skills.
o Some out-of-office hours may be required (evening and occasional weekend work).
Key Qualities:
* Able to manage crises and critical issues effectively.
* Possessing a genuine passion for delivering exceptional results and making a real difference in people's lives.