Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team.
This role involves providing level 2 technical phone support for field technicians working on Fixed Wireless and Satellite services.
* Resolve customer connection and assurance issues, manage complex incidents, and support Connect, Assure, and Migrate appointments.
* Act as a subject matter expert for operations teams, handle escalations from both offshore and onshore teams, and collaborate with internal and external stakeholders to resolve work order and appointment issues.
About the Role
The ideal candidate will have experience in a technical customer support position, including one year in telecommunications.
Candidates should have a strong understanding of Fixed Wireless and Satellite technologies, with proven ability to navigate complex systems and interpret data across multiple platforms.
Experience with systems such as Service Portal, ITSM, Remedy, Splunk, and ViaSat as well as Wireless and Satellite on-site technician support tools will be highly regarded.
What We Offer
We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us.