JOB SUMMARY
This role functions as the Strategic Business Leader of Rooms and Food and Beverage operations and steps up to the General Manager role in his/her absence. Areas of responsibility include Front Office, Concierge, Laundry, Recreation/Fitness Center, Housekeeping, Food and Beverage and Event Management where applicable. Â
The position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the Rooms and Food & Beverage operations meets the brandâs target customer needs, ensures associate satisfaction, focuses on growing revenues, and maximizes the financial performance of the department. As a member of the executive committee you will develop and implement, hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brandâs target customer and associates and provide a return on investment to the owner and Marriott International.Â
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Education & Experience
* Bachelorâs degree in Business, Hospitality, or related field + 2 years hotel leadership experience
OR
* Associate degree + 4 years hotel operations leadership experience
* Experience in luxury brands; J.W. Marriott experience highly desirable
* Strong knowledge of rooms, F&B, events, revenue management, and marketing
* Proven ability to manage financial performance, labor productivity, and operating budgets
* Strong strategic planning, problem-solving, and decision-making skills
* Excellent communication, relationship building, negotiation, and leadership abilities
KEY RESPONSIBILITIES Operations Leadership
* Lead and oversee Rooms and Food & Beverage operations to deliver brand standards
* Drive continuous improvement in service, quality, and operational efficiency
* Ensure compliance with all brand, legal, and safety requirements
* Maintain strong relationships with owners, guests, and community stakeholders
Guest Experience
* Ensure all products and services meet or exceed guest expectations
* Stay visible across the hotel, address guest feedback, and champion the brandâs service culture
Sales & Revenue
* Partner with Sales & Marketing to grow top-line revenue and market share
* Participate in revenue meetings, forecasting, pricing strategies, and sales activities
Financial Management
* Oversee operational budgets, P&L, forecasting, cost control, and capital planning
* Identify opportunities to improve profitability and operational productivity
People Leadership
* Recruit, develop, and retain a high-performing Rooms and F&B leadership team
* Foster a culture of engagement, inclusion, accountability, and recognition
* Ensure training, development, and performance management processes are executed
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.â¯Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of âWonderful Hospitality. Always.â by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatâs synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youâre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandâs namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youâll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatâs The JW Treatmentâ¢. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,â begin your purpose, belong to an amazing globalâ team, and become the best version of you.