Business: Doseaid
Location:Mansfield, QLD, AU, 4122
Employment Type: Permanent Full Time
Customer Service Representative
The Company
DoseAid is committed to providing pharmacies and their customers with simple, safe and convenient medication management solutions.
DoseAid is a division of EBOS Healthcare and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The Opportunity:
The Customer Service Representative (CSR) is responsible for delivering exceptional service to DoseAid's customers through efficient communication, coordination and issue resolution. This role acts as the primary conduit between customers, couriers and internal teams (production, scheduling and accounts) - ensuring smooth delivery of DoseAid's service promise. This position manages a broad range of operational and administrative tasks including order entry, production scheduling, medicine documentation, invoicing and credit management and report administration.
What you will do:
* Manage all inbound and outbound communication with customers across email/phone
* Maintain a strong customer focus and represent DoseAid's values in all interactions
* Support account maintenance activities including updates to contact details, delivery schedules and service notes.
* Manage incoming customer order files and ensure accurate system updates
* Prepare, verify and process invoices and credits
* Liase with production and quality teams to ensure medicine files are current, validated and compliant
What we are looking for:
* Customer focused team member with a minimum of 2 years experience in a customer service/administrative role preferably within pharmaceuticals/healthcare
* Experience using Microsoft excel and teams
* Experience using Saleforce, or willingness to learn
* Eye for detail - this role handles medicine files and accuracy
Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
* Employee Share Plan;
* Company Paid Parental Leave;
* Employee Assistance Program for Mental Health Wellbeing;
* Staff Awards;
* Employee Referral Program;
* Health Insurance Discounts;
* And More.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.
How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role 'APPLY' now and submit your application.
Pre-employment checks may be required and will be discussed with the successful candidate.
We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.
No agency assistance required.