Job Overview
This role offers a fantastic opportunity to develop into a professional Case Manager. The Trainee Program provides customised training, rewarding salaries, and the support you need to launch your new career in a customer-facing environment.
Key Responsibilities
* Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work.
* Ensure injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013.
* Liaise with injured workers, their employers, and treating practitioners to facilitate and support medical management and return to work activities.
The successful candidate will be responsible for providing needs-based services to people with work-related injuries, including:
* Assessing and processing payments to stakeholders.
* Developing case management strategies.
* Reviewing and monitoring treatment requests.
* Liaising with stakeholders (injured workers, employers, and providers).
Required Skills and Qualifications
Do you have a background in customer service or medical administration? Or are you currently working in an insurance claims environment looking for a career change, or have you recently graduated in Law, Business, Nursing, Allied Health, Psychology?
Applicants must have:
* Excellent interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical, and legal practitioners.
* Excellent communication skills – both written and verbal.
* Strong customer service skills and the ability to handle high volumes of phone-based customer enquiries.
* Previous medical administration experience an advantage.
* Previous experience in the Insurance, Allied Health, Legal industries an advantage.
* The ability to work concurrently across multiple technology platforms.
* Strong analytical and problem-solving skills.
* The ability to plan and organise work in a manner that ensures timeframes are managed.
* Ability to work within a team in an office-based environment.
* Sensitivity to issues related to people with medical, cultural, and social needs.
* Be an Australian Citizen or Permanent Resident.
Benefits
As an employer of choice, we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
* Extensive resources to support your onboarding and continual development.
* A global virtual platform that fosters a culture of appreciation and celebration.
* Flexible leave options, including purchased leave.
* Charitable and emergency services volunteer days.
* An Employee Assistance Program to support you and your family.
* Novated leasing, discounted health insurance, paid parental leave, and many other discounts.
We put this to action by developing and implementing societal initiatives within our Social Impact Practice.
At DXC Technology, we believe strong connections and community are key to our success.