**Job Overview:**
The role of a Service Advisor is to provide an exceptional customer experience by building strong relationships with customers and delivering outstanding levels of efficiency and communication.
Key Responsibilities:
* Provide exceptional customer service and ownership throughout the customer's journey.
* Ensure seamless communication with the workshop team to guarantee a high standard of service for the customer.
* Contribute to achieving productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
* Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
* Confidently establish an understanding agreement with the customer of the work to be carried out.
* Maintain accurate records of the service department loading system in line with workshop capacity.
* Manage the handover and administration process, explaining the work carried out on vehicle ensuring customers full understanding and authorisation.
* Understand and adhere to manufacturer service requirements.
* Maintain safe working practices and adhere to high standards of professionalism.
* Take on additional responsibilities as required by the business.
Essential Skills & Qualifications:
* Full UK driving licence.
* Organised and able to manage multiple tasks effectively.
* Smart appearance and professional attitude.
* Confident and able to excel in a team-based environment and achieve common goals.
Desirable Skills & Qualifications:
1. Relevant experience in a customer-facing role delivering excellent service.
2. Main dealer experience preferred.
3. Hours of Work: Monday - Friday 8am - 6pm. Saturday 1pm rota 1/6 paid as overtime or time off in lieu.
4. Benefits of Working for Us:
1. We Treasure our people and our customers
2. We challenge ourselves to grow & improve
3. We grab responsibility
4. We run in the same direction as one team
5. We inject energy and fun into our work
6. Colleague Engagement Score: 72%
7. Industry leading People Development Programme including recruitment, selection, onboarding, probation, colleague recognition and more.
8. State-of-the-art facilities across 5 counties in the South East of England.
9. A top 30 automotive dealer group, representing Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW and Mini (Service).
About Us:
As a values-led, family-owned automotive retail group, we strive to deliver industry-leading customer experience and colleague engagement. We operate across 28 state-of-the-art facilities and employ circa 1,100 colleagues. With a strong focus on people development and colleague engagement, we look forward to your application.