In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Benowa, Australia
Client Care Representative | Clinical Administration - Benowa
Love interacting with people and providing 5-star client service? Have an eye for detail and enjoy keeping essential admin processes running smoothly? Want to make a difference in people's lives and work in a role with purpose and potential?
We have a great opportunity for a dedicated and hands‐on Client Care/Admin professional at our busy hearing clinic in Benowa (QLD), located in the AHC Building directly across from Benowa Early Learning Centre and the Medical Centre on Carrara Street.
You will play an important role within our business providing exceptional service to our predominantly older clientele as their first point of contact and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.
This is a permanent full‐time position, working Monday to Friday, 9:00 am to 5:00 pm.
What will you be doing?
* Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
* Greeting clients at the clinic and updating client records
* Answering clinic phone calls and emails
* Assisting with client and doctor enquiries
* Accurate billing of appointments
* Providing basic troubleshooting and servicing for hearing devices
* Other general office duties
What do you need to be successful in this role?
* A passion for delivering an amazing client experience
* Excellent verbal and written communication skills and lots of patience
* Ability to work effectively within a team environment
* Demonstrated judgement and advanced skills in the delivery of administrative services
* Resilience, self‐motivation and lots of energy
* Willingness to cover sick leave and annual leave at our other clinics from time to time.
Why work with us?
* Competitive remuneration package
* Salary packaging options
* Paid parental leave
* Birthday leave
* Generous employee discounts on Sonova Products for yourself and your family
* Ongoing training and support to help you grow and excel in your career
* Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
* Online Wellbeing Centre & Employee Assistance Program (EAP)
* Access to the LinkedIn Learning Platform
* A values driven and people‐centered culture
* Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
* A genuinely rewarding role with purpose and meaning
Sounds interesting? If you feel that this opportunity is right for you, we would love to hear from you!
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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