Housekeeping Supervisor Job Description
We are seeking a service-oriented leader to join our Housekeeping Team as a Housekeeping Supervisor. This is an exciting opportunity to lead and motivate a team of professionals in maintaining the highest standards of cleanliness and guest satisfaction.
Main Responsibilities:
1. Prepare daily reports on room occupancy, vacancies, check-outs, and out-of-order rooms.
2. Assist the Department Head in developing and motivating team members.
3. Ensure department productivity meets expectations.
4. Coordinate daily activities, adhering to company standards and procedures.
5. Conduct daily meetings with team members to discuss activities and address any issues.
6. Provide accurate handovers between shifts and communicate requirements for subsequent shifts.
7. Assist in creating housekeeping rosters, ensuring optimal team numbers within budget constraints.
8. Recruit and select team members for the department when required.
9. Organize skill training for housekeeping team members in conjunction with Talent and Culture.
10. Implement strategies to increase productivity and morale within the department.
11. Communicate with other departments to ensure smooth workflow.
12. Prepare reports as required by the Department Head.
13. Conduct regular checks to ensure facilities are cleaned and maintained according to Work Health and Safety regulations.
14. Control inventory, including chemicals, linen, and supplies.
15. React professionally to guest complaints, ensuring follow-up and informing the Executive Housekeeper.
16. Recommend strategies to improve guest comfort and experience.
17. Maintain team members' grooming standards.
18. Liaise with Front Office Manager and Maintenance Manager/department to ensure quick room changes.
19. Liaise with outside contractors regarding laundry and cleaning services in the absence of the Executive Housekeeper.
20. Participate in scheduled training programs to improve self and department standards.
21. Conduct timely performance development appraisals for housekeeping team members.
22. Assist guests with enquiries and provide accurate information about property facilities and features.
23. Handle lost property items correctly and ensure team members are aware of procedure.
24. Ensure all team members handle amenities, chemicals, and equipment according to instructions and Workplace Health & Safety standards.
25. Ensure all team members are trained in property fire and emergency procedures.