Technical Support Engineer - Frontend at Salt
Join to apply for the Technical Support Engineer - Frontend role at
Get AI-powered advice on this job and more exclusive features.
This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About the role:
As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills.
Responsibilities :
* Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams.
* Provide excellent customer service and clear communication to stakeholders.
* Troubleshoot, diagnose, and document issues to drive permanent fixes.
* Collaborate with product and engineering teams to drive product quality and reliability.
Qualifications (min 5 years) :
* Demonstrated ability to troubleshoot difficult technical issues
* Working knowledge of the components in a web applications stack
* Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
* Experience with relational databases (e.g. MySQL, Oracle)
* Excellent verbal and written communication skills
* Works well in a team environment
* Strong personal commitment to quality and customer service
* Ability to understand and communicate complex technical systems
* Proven ability to maintain a professional demeanor when handling complex user issues
Desired Skills :
* Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance)
* Understanding of SNMP traps and MIBs/OIDs
* Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports
* Familiarity with Powershell script
* Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems
* Experience with network troubleshooting tools such as Wireshark, Traceroute
Education :
* Bachelor's in computer science (or related technical degree) preferred.
Please Note :
Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
How to apply :
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or send your latest CV to for a confidential discussion.
Location :
* Sydney, New South Wales, Australia
Salary :
* Range provided by Salt; actual pay depends on skills and experience
#J-18808-Ljbffr