2 days ago Be among the first 25 applicantsDirect message the job poster from Collaborate RecruitmentPrincipal Recruitment Consultant at CollaboratePermanent role|1 or 2 days from office |Based in Sydney/MelbourneExperience in managing vendor relationships and vendor SLA governanceExperience with Clinical and Practice Management Systems like MedicalDirector or Best PracticeOur client is looking for an Application Services Manager who will lead the delivery, performance, and strategic enhancement of core business applications across Medical, Dental, and corporate environments. This role drives operational stability, vendor performance, team capability, and service improvement initiatives, while aligning the application portfolio with business growth and digital transformation goals.Key Skills Required:Experience with medical applications, particularly clinical and practice management systems such as Medical Director, Pracsoft, Dental 4 Windows, and Best Practice, including system upgrades, troubleshooting, data integrity management, and vendor coordination.Proven experience managing and optimising ServiceNow workflows and automations to improve operational efficiency, streamline incident and request management, and support consistent service delivery across healthcare applications.Proven experience managing a complex, multi-application environment including EMRs, ERP, and SaaS tools.Experience in owning operational relationships with key software vendors ensuring accountability, value for money, and adherence to SLAs.Experience in leading vendor transitions and manage contract performance to align with evolving business needs.Ensure that vendors meet compliance, escalation, and documentation obligations.Facilitate regular vendor reviews and performance assessments to ensure continuous service improvement.Experience in Waterfall and Agile methodologies and the tools to facilitate them (JIRA, MS Project).Track record of licensing oversight and budget accountability across major application platforms.Experience managing vendor relationships, SLA governance, and supporting transitions between providers.Experience in the healthcare industry highly regarded, especially through direct engagement with General Practitioners and clinical staff.Demonstrated knowledge of Medicare-integrated systems and Australian healthcare compliance requirements highly regarded, including the management of PKI certificates, Site and Minor IDs, provider numbers, HPOS, HPI-O, and AIR access; with experience supporting compliant ePrescribing and Medicare billing aligned with My Health Record and secure messaging frameworks.Please Note: All resumes MUST be submitted in Word format.If you are interested in hearing more about this position, don’t hesitate to contact Sumeet Kaur.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesMedical Practices, Pharmaceutical Manufacturing, and Hospitals and Health CareReferrals increase your chances of interviewing at Collaborate Recruitment by 2xSign in to set job alerts for “Application Services Manager” roles.Platform Unit Head - Based in PhilipinnesMelbourne, Victoria, Australia 2 weeks agoSAP ECS - Senior Client Delivery Manager - MelbourneSouthbank, Victoria, Australia 1 week agoDTS Device & Mobility Operations AdministratorFootscray, Victoria, Australia 3 weeks agoApplications Integration Delivery ManagerMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 4 weeks agoRegistered nurse - Critical care course positionMelbourne, Victoria, Australia 1 week agoVilla and Chalet Manager (M/W) Club Med ResortMelbourne, Victoria, Australia 4 days agoClinical Nurse Consultant - Inclusion HealthMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 days agoApplication Manager - Metering and BillingMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoSouth Melbourne, Victoria, Australia 3 days agoCommunity Care Assistant - Doncaster (bank)Doncaster, Victoria, Australia 3 days agoCaulfield South, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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