Job Description
Reporting to the Health Services Manager, this role is the first point of contact for stakeholders and plays a key part in keeping our health service running smoothly. You will manage a variety of administrative tasks, including scheduling appointments, coordinating staff travel and accommodation, maintaining records, and liaising with internal and external health providers. This position requires high attention to detail, excellent organisational skills, and the ability to work both independently and collaboratively within a multidisciplinary team. This is a casual position requiring availability for a minimum of one shift per fortnight.
Key Responsibilities
* Provide administrative and business systems support for the day-to-day operations of the health service.
* Manage incoming enquiries (phone, email, face-to-face) professionally and confidentially.
* Coordinate appointments, room bookings, and health-related scheduling (onsite, offsite, and telehealth).
* Maintain detainee records and ensure accurate data entry in electronic health systems.
* Arrange external health provider appointments, transport, and follow-up requirements.
* Support staff orientation, accommodation, and travel needs.
* Prepare reports, maintain KPI data, and support quality improvement activities.
* Manage office facilities, supplies, and equipment servicing.
Qualifications
* Robust interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.
* Excellent organisational and time management skills.
* Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook).
* A proactive, solution-focused approach with high attention to detail.
* Ability to work both independently and as part of a team.
* Experience with databases and record management (desirable).
Benefits
* Fabulous discount on BUPA Private health Insurance.
* Access to extra leave with a day off for your birthday.
* Rewards and benefits platform.
* Salary Packaging – novated leasing available with Smart group.
* Part of a well-respected Australian based organisation of more than 3,000 employees.
EEO Statement
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment. All your information will be kept confidential according to EEO guidelines.
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