Customer Service and Logistics Specialist Role
This role presents an exciting opportunity to deliver exceptional customer service and logistical support in a fast-paced environment for imei-enterprising-mobility, a leading Australian Telco company.
As a valued member of our team, you will be responsible for ensuring a high-quality customer experience via email, phone, and live chat. Your expertise will focus on:
* Providing customers with the latest technology solutions for mobile and unified communications
* Maintaining world-leading NPS results through outstanding customer service
* Ensuring seamless connectivity for customers
* Collaborating closely with Telstra and other major tech vendors
* Maximizing customer uptime through basic troubleshooting
* Utilizing tools, knowledge, and training to deliver imei's products effectively
This position encompasses a range of responsibilities, including:
* Order processing (pick, pack, and dispatch)
* Maintaining accurate databases of logistics information
* Coordinating and servicing all equipment
* Performing administrative duties and providing support to all departments
* Maintaining effective communication channels with all departments
* Recording and maintaining accurate records of all activities
About You
We are seeking a candidate with:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical abilities
* A proactive 'can-do' attitude
* Prior experience in a logistical support role is preferred but not essential
Benefits and Perks
* Free café-quality coffee, monthly lunches, and a vibrant social scene
* Convenient proximity to Sydney's beaches, restaurants, and cafes
* Free onsite parking
* A variety of healthy snacks and fresh fruit available
imei is committed to recognizing and rewarding excellence. You will have opportunities to earn a monthly bonus based on customer feedback, accuracy, and level of support provided.
Through comprehensive training and guidance, the right individual can grow their career within our organization, taking advantage of our pathways system for professional development.