Description & Requirements
Australia Post is delivering like never before.
As a Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
Our relief team members will be allocated shifts at multiple Post Offices within a geographical location. Ability to work at multiple locations with availability for both morning and afternoon shifts across our operational hours of Monday - Friday is a requirement of this position.
You will be rostered to work at the following locations: Ulverstone, Devonport, Burnie and Wynyard Post Offices.
* Your shift time will include both mornings and afternoons; full availability is required for a variety of shifts between Monday to Friday, 8:45 am and 5:06 pm.
* Extensive supportive training is provided in the Post Office on commencement in the role from Monday - Saturday, (4 - 5 hour shift daily for initial 8 weeks, will include a variety of shift times).
* Role commences at $35.01 / hour for approximately 3 months, increasing to $37.42 / hour + 12% Superannuation. (Junior rates apply to those under 21 during training).
* This role will be "on call" casual after training, covering annual and sick leave; you may be called in at short notice.
You'll be
* Performing customer sales and service transactions with customers.
* Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
* Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
* Promoting our products and services through up‐selling and cross‐selling, merchandising and other promotional activities.
* Assisting customers with mail lodgements and associated costs.
* Building rewarding relationships with customers by understanding their needs.
* Assisting with administrative duties such as stocktaking and record maintenance.
About you
You're friendly, enthusiastic and reliable and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community.
* Have experience in customer service and/or cash handling.
* Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you
* We invest in you for the long‐term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
* Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
* We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate. We are proud to be an inclusive workplace for people of all ages, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ and refugees.
We are committed to providing an inclusive and barrier‐free recruitment process and workplace for those living with a disability and to reviewing and removing bias in our processes to create a gender‐equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on .
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