Lead Customer Experience Manager
A dedicated professional with a passion for delivering exceptional customer experiences is sought to lead our team as a Lead Customer Experience Manager.
Key Responsibilities:
* Develop and implement strategies to consistently deliver the SHARP customer experience with your team.
* Lead by example, inspiring the team around you to achieve brand goals.
* Coach and develop your team members to excel in their roles.
* Prioritize tasks effectively, managing time and resources efficiently.
Requirements:
* Proven experience as a Manager or Supervisor in a fashion retailer or customer service workplace.
* Self-motivated, driven, and passionate about growth and development.
* Strong understanding of Key Performance Indicators (KPIs) and ability to make proactive decisions.
* Excellent leadership, recruitment, and development skills.
* Visual merchandising and store standards expertise.
What We Offer:
* A fun, inspiring, and challenging work environment.
* A rewarding incentive program like no other retailer.
* Frequent support, feedback, and high-level communication with Area and State Managers.
* Mentoring, training, and development opportunities.
Salary: $55,354.00 - $75,084.00 per year
8 hour shift, Commission, Penalty rates, Performance bonus, Work Authorisation: Australia (required)