Location: Mt Thorley, NSW, AU, 2330
About The Opportunity
We are seeking a Mining Support Manager for our Resource Industries team. This senior, customer‐facing leadership role oversees customers across the Hunter Valley and Mudgee regions. It is pivotal in managing strategic customer site relationships, driving aftermarket sales growth, and maximising the physical availability (PA) and total cost of ownership (TCO) of Caterpillar mining fleets.
You will oversee a team of six skilled professionals, encompassing technical and account management roles, and collaborate with senior customer stakeholders to deliver customised fleet solutions that foster sustained value for both the client and WesTrac.
Key Responsibilities
* Lead and influence aftermarket, technology and service sales opportunities across customer sites.
* Develop and execute site‐based aftermarket sales strategies aligned to customer needs.
* Own KPI reporting, issue resolution and account dispute management.
* Proactively manage fleet performance to optimise Physical Availability (PA) and Total Cost of Ownership (TCO).
* Review and provide feedback on customer proposals and commercial submissions.
* Negotiate aftermarket supply and service contracts at a site level.
* Build, coach and develop a high‐performing team with a strong safety focus.
* Develop site sales budgets and manage 2–5 year parts, service and solutions forecasts.
* Establish trusted relationships with senior site and customer leadership teams.
Skills & Experience
* Tertiary qualifications in Business, Commerce, Engineering or a related discipline (highly regarded).
* Senior operations or account management experience at a Caterpillar dealership or other OEM (highly regarded).
* Proven experience leading and motivating sales or account management teams.
* Strong understanding of heavy mining equipment and TCO modelling.
* Commercial and contractual experience within the mining or resources sector.
* Excellent stakeholder management, communication and negotiation skills.
* Strong organisational skills with the ability to manage competing priorities.
* High initiative, problem‐solving capability and follow‐through.
* A customer‐first mindset with a focus on long‐term partnerships.
Why WesTrac
As one of the world's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:
* Competitive remuneration + commission and performance reviews
* Fully maintained vehicle for work and personal use
* Flexi Time opt‐in to accrue additional days off
* Career progression pathways across sales, technical and leadership streams
* Salary packaging and novated leasing options
* Fitness Passport for you and your family
* Employee Wellness Program and discounted private health insurance
* Income protection with 24/7 coverage
* 12 weeks paid parental leave
* Refer a Friend Program (up to $3,000)
* Opportunities for short‐term or permanent transfers across our dealer network
* Structured onboarding and welcome day at our Newcastle head office
* Relocation support may be available for the right candidate.
Apply Now
If you're a commercially driven leader who thrives on building strong customer partnerships and delivering fleet performance outcomes, we'd love to hear from you. For further information regarding this role, please contact our Recruitment Team on 1300 797 028 and quote job number #5472.
Successful applicants will be required to complete a satisfactory National Criminal History Check and Coal Medical as part of the recruitment process.
At WesTrac, our primary focus is our people. We recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue building our workplace culture. WesTrac is a member of the Diversity Council of Australia.
#J-18808-Ljbffr