**Job Overview**
As a key member of the Managed Services team, you will provide onsite and remote IT support to clients. You will be responsible for providing 3rd level IT support for assigned clients, solving complex challenges in a timely and efficient manner.
**Key Responsibilities**
* Ensure support SLA targets are achieved
* Provide L3 support for service delivery teams and resolve technical issues
* Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
* Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support
* Ensure service quality through technical competence and attention to detail
* Strive for high levels of customer feedback scores
* Maintain effective communications with your clients
* Ensure adherence to our Service Delivery policies, processes and procedures
* Work with Senior Consultants and Account Management staff to ensure effective management of the client base
* Obtain and maintain industry certifications
* Pursue select areas of IT specialisation
* Identify opportunities to productise new services and offerings
**Required Skills and Qualifications**
* Minimum of 5 years IT experience
* Advanced skills in Wintel environments and broad range of technologies
* Advanced skills in Active Directory and Microsoft 365 management
* Advanced knowledge of servers, storage and associated hardware
* Reasonable experience working with virtualised environments such as VMWare/Hyper-V
* Reasonable experience working with Azure/AWS and public cloud environments
* Experience is acting as final escalation point for complex/high impact issues
* Root cause and problem analysis
* Strong analytical and problem-solving skills
* Excellent verbal and written communication skills
* Ability to administer Microsoft SQL servers and Windows RDS servers
* Conduct technical workshops with clients as well as internal stakeholders
* Ability to travel to client site for onsite support
* A “Do what it takes” attitude
* Proven ability to work within and across teams
* Industry based certifications
* Account Technical Ownership including maintaining high quality documentation
**Benefits**
* Training and certification bonuses
* Culture Awards that recognise excellence
* Annual, all-expenses paid trip awarded to top performers and outstanding contributors
* Vibrant, fun social activities
* Discounted hardware and software
* An environment that embraces learning and development
**What We Look For In Our Ideal Candidate**
We are looking for an experienced IT professional who can deliver exceptional results in a fast-paced environment. The ideal candidate will have a strong background in Wintel environments and possess excellent communication skills.
Keyword: SystemAdministrator