About My GuardianMy Guardian is a leading Aged and Disability Care service provider dedicated to delivering compassionate, high-quality, and person-centred care.
We are growing rapidly and remain deeply committed to empowering individuals to live independently and with dignity.About the RoleAs the Service Delivery Manager, you will play a pivotal role in shaping the future of My Guardian's services.
Reporting directly to the Executive Leadership Team, you will lead all aspects of operational delivery, ensuring strategic alignment, service quality, compliance, and sustainable growth.
You will oversee performance across multiple portfolios, driving innovation, efficiency, and exceptional outcomes for clients and employees alike.Key ResponsibilitiesOperational LeadershipPartner with the CEO, CFO, and senior leadership team to execute strategic and operational plans.Ensure full compliance with Aged Care and Disability Standards, funding agreements, and legislative requirements.Oversee systems and frameworks that uphold care quality, accreditation, and compliance.Lead incident, risk, and complaints management processes that support continuous improvement.Identify and drive new services, partnerships, and business opportunities aligned with organisational growth.Build strong relationships with government agencies, funding bodies, and sector stakeholders.Collaborate across internal teams to deliver operational excellence, financial accountability, and sustainable outcomes.Champion a culture of engagement, learning, and cross-functional collaboration.Manage resource planning, procurement, and vendor relationships to ensure efficient operations.Work Health & SafetyDrive a proactive WHS culture with robust systems, policies, and processes.Embed risk mitigation, incident reporting, and safety consultation across all teams.Stay current with WHS legislation and lead early intervention strategies to promote wellbeing and safety.People & CultureModel values-based leadership and inspire high performance across all levels.Build a cohesive, motivated team through clear expectations, coaching, and professional development.Foster a culture of transparency, accountability, and inclusion.Promote a safe and respectful workplace aligned with My Guardian's values.About YouSenior leadership experience in aged care, disability, or related sectors.Strong commercial and financial management skills.Demonstrated ability to lead large, diverse teams and drive organisational performance.Proven experience balancing strategic priorities with operational demands.Skilled relationship builder and communicator across all levels.Track record of innovation, service design, and transformational leadership.High integrity, resilience, and a passion for making a difference.
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