Accommodation Manager Job Description
This is a senior role for an Accommodation Manager at a waterfront hotel in Queensland. The successful candidate will have experience in accommodation management, strong strategic thinking, and the ability to forward plan successfully.
The Accommodation Manager will be responsible for leading daily operations of the front office and housekeeping departments, planning and directing team members, training new staff, and maintaining financial accountability.
* Lead daily operations of the front office and housekeeping departments to ensure smooth functioning and exceptional guest experiences.
* Plan, organise, and direct team members to maintain the highest standards of guest satisfaction.
* Take ownership and develop streamlined processes, allowing you to shape and improve the way we operate.
* Train new staff to meet required standards and ensure continuous development.
* Proactively coordinate and manage all correspondence, including emails and information requests, ensuring timely responses.
* Maintain and update attendance records and staff rosters accurately.
* Track all debtors and follow up on payments to ensure financial accountability.
* Assist staff in performing duties and efficiently accommodate all guest requests.
* Ensure adherence to relevant legislation, regulations, and hotel policies and procedures.
Requirements
* A formal qualification or have at least 2-3 years of relevant employment experience.
* Accommodation Management experience in a hotel.
* A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully.
* Experience in coaching and developing a team with a passion for performance and development.
* A desire to grow your skills and progress your leadership experience.
* The ability to work flexibly including on weekends.
* Previous experience with a Property Management System (PMS).