FullTime | Permanent | Meaningful Work in a Supportive Team At Royal Freemasons, your contribution matters. Each day, you’ll play a vital role in supporting older people and their families, creating positive experiences that reflect our commitment to care, compassion, and community. The Opportunity We’re looking for a proactive and customerfocused Customer Administration Officer to be the welcoming face of our facility. In this frontline role, you’ll ensure residents, families, clients, and visitors feel supported from the moment they arrive. You’ll also play a key part in keeping our operations running smoothly by providing essential administrative and HR support to the Facility Manager. Key Responsibilities Customer service — Create a warm, professional experience for residents, families, and visitors. Administrative & HR support — Assist with recruitment, onboarding, compliance, and general admin. Record management — Maintain accurate and confidential personnel and resident files. Rostering & timesheets — Support staff scheduling and internal communications. Reception duties — Manage phones, emails, visitor signins, mail, and deliveries. Data entry & reporting — Complete documentation, filing, invoice processing, and reporting tasks. About You Certificate III or IV in Business Administration (or similar) — highly regarded Experience in administration, ideally in aged care, healthcare, or community services Confident computer skills, including Microsoft Office and HR/rostering systems (e.g., Humanforce) Strong written and verbal communication abilities Proven ability to handle sensitive and confidential information High attention to detail and accuracy in all documentation Why Join Royal Freemasons Be part of a purposedriven organisation making a real social impact Supportive, inclusive team culture with genuine opportunities for growth Flexible working arrangements, including hybrid options Salary packaging and a range of employee benefits Work guided by our values: Excellence, Integrity, Respect, Compassion, Innovation Other Requirements Valid Police Clearance or NDIS Worker Screening Clearance Proof of Covid19 vaccination (three doses); annual Flu Vaccine strongly encouraged Commitment to a smokefree, safe, and healthy workplace Ready to Make a Real Impact? If you’re passionate about supporting older people and thrive in a collaborative environment, we’d love to hear from you. Click “Apply” now to submit your application.