Who We Are
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible
.We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients
.In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide
.Backed by nearly $100 million in funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health
**.
What You'll**
* DoArchitect and build backend service
s that power LLM-based agents and clinical automation
* s.Design robust APIs & data model
s that are secure, observable and easy for other teams to exten
* d.Optimise performance and cos
t—profile hot paths, tune databases and right-size cloud resource
* s.Automate quality
: write unit / integration tests, craft alerts and own on-call runbooks so clinicians can trust every interactio
* n.Partner with product, AI and front-end engineer
s to ship new capabilities from concept to production in weeks, not quarter
**s.
What We're Looking**
* ForMastery of software-engineering fundament
als; Python is our primary language, but you move fluently between technologies when the problem deman
* ds.Proven experience designing A
PIs (REST or GraphQL), and event-driven systems (Kafka, Pub/Sub or simila
* r).Deep coding and architect minds
et — Hands on experience in test driven development (TDD), AI coding, microservices, eventual consistency e
* tc.Deep database expert
ise—schema design, query optimisation and scaling for both relational and NoSQL stor
* es.Cloud flue
ncy (GCP or AWS): containers, CI/CD, infrastructure-as-code, security and observabili
* ty.Track record of shipping and operat
ing distributed systems at scale with high reliabil
* ityRigorous testing, code-review and documentation hab
its that elevate team standar
* ds.Hands-on work with AI/
LLM services or real-time audio/streaming pipelin
**es.
The Way We**
**Work
1. Build to**
LastWe design for safety and reliability so clinicians, patients, and our teams can trust what we build every
day.2. Own Your Pra
cticeIdeas rise on merit, not title, and everyone shares responsibility for the standards we set toge
ther.3. Move Fast, Stay S
teadyWe move quickly but never at the cost of trust. Progress only matters if people can depend on what we
make.4. Make Others B
etterHonest feedback, steady support, and shared growth keep our teams improving toge
**ther.
Why you will flourish w**
* ith usFlexible hybrid working environment, with 3 days in the o
* ffice.A generous personal development budget of $500 per
* annumLearn from some of the best engineers and creatives, joining a divers
* e teamBecome an owner, with shares (equity) in the company, if Heidi wins, we a
* ll winThe rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech st
* artupsIf you have an impact quickly, the opportunity to fast track your startup c
areer
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity f
or all.