Overview
Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time.
Key Responsibilities
* Install and configure computer hardware, software, systems, networks, printers, and scanners.
* Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.
* Provide technical support across the company to ensure optimal operations.
* Set up accounts for new users and assist with password or login problems.
* Test and evaluate new technology to drive continuous improvement in IT support.
* Ensure security and privacy of networks and computer systems.
* Provide support, including procedural documentation and relevant reports.
* Keep records of repairs and fixes for future reference.
* Offer timely technical support and teach users how to utilize computers correctly.
* Conduct electrical safety checks on computer equipment to ensure compliance with industry standards.
Requirements
* Associate's or Bachelor's degree in Computer Science, Information Technology, or related field preferred.
* Proven experience as an IT Technician or relevant position.
* Excellent diagnostic and problem-solving skills.
* In-depth understanding of computer systems (hardware/software) and networks.
* Experience with various operating systems and platforms (e.g., Windows, macOS, Linux) and office automation products (e.g., Microsoft Office).
* Knowledge of internet security and data privacy principles.
* Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
* Excellent communication abilities with a customer-oriented approach.
Benefits
* Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service
* Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues
* Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs
* Welcome your newest family member with a special gift!
* Hybrid working arrangement
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