🚗 Service Manager – Automotive (GWM & Renault) 🚗
đź“Ť Location: Kunda Park | Sunshine Coast
đź•’ Full-Time | Competitive Salary + Bonuses | Career Growth
Are you a passionate leader with a strong background in automotive service operations? Do you thrive in a dynamic, customer-focused environment? Join our team as a Service Manager for GWM & Renault and drive excellence every day!
As the Service Manager at Maroochydore GWM and Renault, you’ll be part of a well-established, family-owned dealership group with over 20 years of success in the Gympie and Sunshine Coast regions. Operating across three locations, Pacific Gympie represents a wide range of leading automotive brands including GWM, Hyundai, Mitsubishi, Isuzu, Honda, Renault, and JAC.
With a strong local presence and a team of over 90 dedicated professionals, we pride ourselves on delivering outstanding customer service and high-quality automotive solutions. You’ll be joining a friendly, supportive, and enthusiastic team that is passionate about the industry, committed to customer satisfaction, and driven to achieve excellent results.
🔧 About the Role:
We’re seeking an experienced Service Manager to lead our workshop and service operations across our GWM and Renault franchises. You'll be responsible for ensuring top-tier customer satisfaction, driving workshop efficiency, and mentoring a high-performing service team.
đź’Ľ Key Responsibilities:
* Oversee daily service department operations, ensuring smooth workflow and quality service.
* Lead, train, and motivate service advisors, technicians, and support staff.
* Maintain high customer satisfaction scores and handle escalated service concerns.
* Monitor productivity, efficiency, and profitability targets.
* Ensure compliance with manufacturer standards, warranty processes, and safety protocols.
* Collaborate with parts, sales, and admin departments for seamless operations.
✅ What We’re Looking For:
* Proven experience as an Automotive Service Manager or Senior Service Advisor.
* Knowledge of GWM, Renault, or other OEM processes preferred.
* Strong leadership, communication, and customer service skills.
* Ability to manage KPIs, budgets, and service performance metrics.
* Hands-on experience with dealership DMS (e.g., ERA, Auto-IT, Pentana).
🌟 Why Join Us?
* Be part of a reputable and growing automotive group.
* Work with two dynamic and innovative automotive brands.
* Ongoing manufacturer and in-house training.
* Great team culture and supportive management.
* Excellent remuneration with bonus potential.
Join a team where your efforts are valued, your growth is supported, and your passion for cars and customer care can shine.
Apply Now and take the next step in your automotive career!
đź“© TO APPLY please submit your resume/CV and a cover letter introducing yourself and telling us why you would be a good fit with our business.
Only successful candidates will be contacted.
A happy workplace is a thriving one. We aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.