Job Opportunity: Customer Service Expert
We are seeking a skilled customer service professional to join our team. The successful candidate will provide high-quality support through strong engagement in a fast-paced contact centre environment.
Key Responsibilities:
* Deliver exceptional customer experiences by responding promptly and courteously to enquiries.
* Identify and escalate non-standard issues to a Centre of Expertise for prompt resolution.
* Maintain currency in knowledge of policies and business processes to ensure accurate information is provided.
* Utilize multiple technology platforms and databases confidently and efficiently.
Essential Requirements:
* Previous experience in a customer-facing role.
* Excellent communication and interpersonal skills.
* Strong technical skills with multiple software applications.
* Availability for full-time training and development opportunities.
Benefits:
As a valued member of our team, you will have access to ongoing training and development opportunities, enabling you to grow and progress in your career. You will also be part of a dynamic and supportive work environment that fosters collaboration and teamwork.