Overview
Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
1. Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
2. Return missed phone calls, email in no less than 5 minutes
3. Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
4. Accurately record issues and data into Dealer Management System. Attention to detail critical
5. Conduct Transactions w/ system; walk customer through correction and provide summary
6. Communicate estimated completion time, regular updates and follow through on each customer vehicle
7. Coordinate the delivery time or pick up with each customer
8. Follow up with Customer on services provided; ensure they are satisfied with the work performed
Qualifications
9. Ability to follow oral and written instructions with attention to detail
10. Willingness to learn new and innovative automotive technologies
11. Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
12. Perform detailed daily record keeping and reporting
13. Effectively handle multiple priorities, organize workload, and meet deadlines
14. Work in a team-based environment and achieve common goal
15. Dealer Management System(s), Outlook, and MS Office
16. Retail customer service preferred, Automotive Retail experience a Bonus
17. Must have and maintain a valid driver's license and an acceptable and safe driving record
18. Must have two years of driving experience
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