Job Description
Elysia Wellness Retreat is Australia’s leading wellness destination, offering tailored programs and exceptional guest experiences. Our reservations team is the first point of contact for guests, ensuring a seamless booking process.
About the Role
We are looking for a Casual Reservations Agent to join our front office team. This role involves managing guest bookings, providing exceptional customer service, and supporting administrative tasks.
Key Responsibilities
- Handle phone and email inquiries professionally
- Process reservations accurately using booking systems
- Provide information about retreat packages and services
- Assist with guest requests and liaise with other departments
Qualifications
- Previous experience in reservations or hospitality (preferred)
- Excellent communication and customer service skills
- Strong attention to detail and computer literacy
- Ability to work flexible hours, including weekends
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your skilled growth, wellbeing, and work-life balance :
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU / NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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