Coordinator
Ongoing role - 35 hour working week
Hybrid and Flexible working arrangements - In-office requirements with office location is flexible across our NSW locations (Gosford, Maitland, Lithgow, Parramatta, or Wollongong)
Salary: $113,574 - $125,720
Applications close: 10am, Friday 3 April, 2026
The Request for Review Team Coordinator role sits within Revenue NSW. We are the state's principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.
The Request for Review Team provide a processing service for more than 250 agencies who issue fines for offences within NSW. We aim to provide fair and balanced decision keeping the customer at the heart of everything we do. To ensure the integrity of the request for review process, we align our decision making with clearly defined and publicly available review guidelines.
About the role
As the Coordinator you will:
* Manage a team to provide quality and timely service to customers while ensuring compliance with relevant legislation, KPIs and performance standards
* Coordinate training, performance management and staff development, providing feedback and encouragement, to ensure organisational and personal development objectives are met
* Provide information and advice to assist in the strategic development and planning to meet the divisional corporate and business objectives
* Monitor and report on team achievements to ensure outcomes, quality and accuracy standards are met and customer service levels are maintained
* Contribute to improvement initiatives by identifying opportunities and proposing new ideas to improve the efficiency of work processes and support a continuous improvement service delivery environment
About You
* Manage and Develop People - Engage and motivate staff, and develop capability and potential in others
* Commitment to Customer Service - Provide customer-focused services in line with public sector and organisational objectives
* Display Resilience and Courage - Be open and honest, prepared to express your views, and willing to accept and commit to change
* Deliver Results - Achieve results through the efficient use of resources and a commitment to quality outcomes demonstrating strong attention to detail
* Plan and Prioritise - Plan to achieve priority outcomes and respond flexibly to changing circumstances in a high performing and faced paced environment
* Project Management - Understand and apply effective project planning, coordination, control methods and problem solving skills
Working at DCS
* 35-hour working week, with opportunities for flex leave where additional hours are worked
* Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
* Learning tools are available for ongoing professional development
* Health and wellbeing programs
Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
How to apply
To apply for this role, please submit a cover letter and resume by clicking the apply now button before 10 am Friday 3 April 2026.
If you have questions about the role please reach out to Heidi Taylor - Heidi.Taylor@revenue.nsw.gov.au
If you are successful in progressing through the application process you may be asked to proceed to the interview stage, complete a work task and online psychometrics tests.
Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 3rd April 2026, Friday at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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