Job Title:
Fleet Manager
Company:
Solar Turbines
Overview
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career Area
Product Support
Job Description
Manages on-site fleet and operational support for the customer solutions.
Responsibilities
Assign Field Service personnel to client accounts to maintain customer satisfaction and efficiently utilize resources, ensuring the skill set of the assigned personnel meets the needs of the client organization.
Assist the sales team by acting as a technical resource during the sales cycle for national or major accounts and assist in contract or service agreement negotiations as needed.
Gather information regarding the nature of customer support issues and report trends to engineering for product revisions or enhancements.
Establish guidelines and define standards for on-site technical support, track service requests from initiation to completion, and monitor staff performance to ensure guidelines are met consistently.
Qualifications
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions; communicator of importance, researcher of needs and expectations, seeker of satisfaction feedback, and link between organization objectives and customer expectations.
Service Excellence:
Proficient in customer service concepts and techniques, consistently meeting or exceeding customer needs, resolving common customer problems, responding to unexpected requests with urgency, providing direct service, and documenting complaints timely.
Effective Communications:
Adept at transmitting, receiving, and interpreting ideas and information, delivering helpful, behavior-focused feedback, listening without defensiveness, making oral presentations and reports, avoiding inappropriate jargon, and detecting non-verbal cues.
Problem Solving:
Skilled at recognizing, anticipating, and resolving organizational or operational problems, identifying documentation and alternative solutions, evaluating risks and benefits, and using diagnostic tools to identify issues.
Relationship Management:
Capable of establishing and maintaining healthy working relationships, providing prompt responses, monitoring client satisfaction, alerting own team to issues, and differentiating roles and responsibilities within business relationships.
Technical Excellence:
Possesses extensive knowledge of technology and application methods, advises others, engages subject matter resources, mentors and coaches to improve technical competence, and handles moderate technical challenges with accountability.
Safety (Oil and Gas):
Knowledgeable about safety procedures, performs inspections, communicates regulations, reports hazards, and ensures compliance with OSHA and company policies.
Technical Troubleshooting:
Experienced with troubleshooting approaches and tools, documents common problems and resolutions, works with vendor diagnostics, follows standard procedures, and participates in setting evaluation standards.
Equal Opportunity Statement
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Contact
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