Exclaim IT Canberra, Australian Capital Territory, Australia
Interaction Designer
Our federal government client is seeking an APS6-equivalent Interaction Designer to support the development of a national, customer-facing reporting and interaction platform. This role focuses on designing intuitive, accessible and evidence-based user experiences that meet user needs while aligning with security, performance and usability requirements.
This is an initial 8-month contract commencing Monday, 9 March 2026, based in the ACT, with hybrid working arrangements. Work from home can be accommodated, and interstate candidates based in NSW will be considered.
Key responsibilities
* Lead and guide research, design and testing of interaction scenarios, patterns and interface systems
* Design end-to-end user interactions and experiences for digital products and services
* Translate concepts into prototypes and iteratively refine designs based on user feedback
* Create and maintain user journey maps
* Facilitate and participate in user research activities
* Evaluate alternative design solutions and recommend optimal approaches considering performance, security, usability and accessibility
* Interpret and apply visual design and branding guidelines to ensure a consistent user experience
* Collaborate closely with delivery teams and manage key stakeholders
* Work effectively within an Agile delivery environment
Highly desirable criteria
* Demonstrated extensive experience creating end-to-end user journey and experience maps across multiple products, processes or services
* Proven ability to run and manage a user experience design lab
* Experience interpreting NPS or other customer satisfaction metrics
* Strong background facilitating user-centred design and design thinking workshops
* Experience working within Agile delivery teams
* Ability to assess and recommend design options with consideration for security, accessibility, usability and performance requirements
* Recognised qualifications in UI/UX Design or a related tertiary discipline
* Hands-on experience with contemporary UI/UX design practices, policies and technologies
* Technical capability across a range of UI/UX tools and applications
* Strong administrative and time management skills, with the ability to prioritise work, allocate tasks and work independently
Skills and experience
* APS6-equivalent experience in Interaction Design or a related discipline
* Strong evidence-based design decision-making skills
* Excellent communication and stakeholder engagement abilities
* Experience delivering customer-focused digital solutions within government or large, complex environments
* Opportunity to contribute to a high-impact, nationally significant digital platform
* Flexible hybrid working arrangements
* Collaborative and professional team environment
For a confidential chat, please contact Raisa on or via email at and we would be more than happy to provide you with additional information and assist in the application process.
Please note that a National Police Check might be required as part of pre-employment screening.
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Information Technology
* Industries: Staffing and Recruiting
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